Returns Policy

Last updated: 14 August 2026

We want you to love your CHÁMMARI scarf. If something isn't right, here's how returns work.

Return window

You may return most items within 14 days of receiving your order for a refund or exchange. If you're a UK consumer, you also have a statutory right to cancel most online orders within 14 days of receipt under UK consumer law, followed by a further 14 days to send the item back to us.

Condition of returned items

Items must be unworn, unwashed, and in their original condition with any tags or packaging intact. We reserve the right to refuse a return or reduce a refund if an item shows signs of wear, washing, or damage.

How to start a return

To start a return or exchange, please email us at info.chammari@gmail.com with your order number and the item(s) you'd like to return. We'll confirm the next steps and the return address.

Refunds

Once we receive and inspect your returned item, we'll process your refund to your original payment method, usually within 5–10 business days. We'll email you to confirm once it's done.

Return shipping costs

Unless the item is faulty, incorrect, or not as described, the cost of returning the item is the customer's responsibility.

Faulty or incorrect items

If your item arrives faulty, damaged, or different from what you ordered, please contact us at info.chammari@gmail.com with your order number and a photo of the issue, and we'll arrange a replacement, exchange or refund. This does not affect your statutory rights.